1. Introduction & Purpose
Ace45 (ace45.win) is a trusted online gaming and entertainment platform serving players in Bangladesh and beyond. We understand how sensitive your personal information is, which is why privacy has been a top priority at ace45 from day one.
This Privacy Policy ("Policy") applies to the ace45 website, mobile app, and all related services. By using any ace45 service, you confirm that you have read and agreed to this Policy. ace45 may update this Policy at any time — the date at the top of the page will reflect the latest revision.
The core goal of the ace45 Privacy Policy is to clearly inform you what data we collect, why we collect it, and what steps we take to protect it. ace45 believes transparency is the best policy.
2. What Information We Collect
2.1 Information Collected at Registration
Ace45 stores the information you provide when creating an account. This includes:
- Full name and date of birth
- Email address and mobile number
- Residential Address & Country
- Preferred language and currency
- Ace45 account username and password (encrypted)
2.2 Information Collected for Verification (KYC)
For large withdrawals or security purposes, ace45 may require identity verification. As part of the KYC process, ace45 may request the following:
- Copy of National ID (NID), passport, or driving license
- Proof of current address (utility bill or bank statement)
- Payment method verification details
2.3 Automatically Collected Information
Certain information is collected automatically while you use the ace45 website or app:
| Data type | What we collect | Purpose |
|---|---|---|
| Device information | Device type, operating system, browser | To Ensure Service Compatibility |
| IP Address | Approximate location, Internet Service Provider | Security and fraud prevention |
| Login History | Login Date, Time & Device | To ensure account security |
| Gaming history | Games played, bet amounts, wins/losses | Service Improvement & Responsible Gaming |
| Cookie data | Session Data & Preferences | Experience Personalisation |
3. How Your Information Is Used
Ace45 uses the information it collects solely for the following legitimate purposes:
- Service Delivery: To keep ace45's gaming, payment, and customer support services running.
- Identity verification: To verify your identity during account registration and withdrawals.
- Security: To prevent fraud, money laundering, and unauthorized access.
- Legal Obligations: To meet regulatory requirements.
- Contact: To send important account notifications and promotional updates.
- Service Improvement: To improve ace45's products and overall user experience.
- Responsible gaming: To detect unusual gaming patterns and offer appropriate assistance.
4. Who Your Information Is Shared With
Ace45 may share your information with the following parties in specific circumstances:
4.1 Payment Service Providers
To process deposits and withdrawals, ace45 shares the necessary financial information with payment gateways such as Mobile Banking, Nagad, Rocket, and banks. These partners are also bound by strict privacy policies.
4.2 Regulatory & Law Enforcement Authorities
Ace45 may be legally required to disclose information to government authorities in accordance with legal requirements or court orders. In such cases, ace45 will only provide the minimum information legally required.
4.3 Technology Partners
Limited data may be shared with ace45's game providers, hosting services, and analytics tools. All such partners are bound by strict data protection agreements with ace45.
4.4 Business Restructuring
In the event of a merger or acquisition involving ace45, your data may be transferred to the new owner. This Privacy Policy will continue to apply in such cases.
5. Cookie Policy
The ace45 website and app use cookies — small text files stored on your device. ace45 uses the following types of cookies:
- Essential Cookies: These are essential for the core functionality of ace45 and cannot be disabled.
- Performance cookies: Helps improve page load speed and user experience on ace45.
- Functional cookies: Remembers your preferences such as language and login status.
- Analytics Cookies: ace45 collects anonymised data to understand how the platform is being used.
You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some ace45 features to not function properly.
6. Data Retention Period
Ace45 does not retain your data longer than necessary. Generally, ace45 stores information according to the following retention periods:
- Account Information: For the duration of the active account and up to 5 years after closure.
- Transaction Details: Up to 7 years as required by law.
- KYC Documents: Up to 5 years after account closure.
- Support Contact: Up to 2 years after issue resolution.
- Cookie data: Session cookies expire when the browser is closed; persistent cookies last up to 1 year.
7. Data Security Measures
Ace45 uses industry-standard technology and practices to protect your data. ace45's security measures include:
- 256-Bit SSL/TLS Encryption on All Data Transmissions
- Passwords are stored using bcrypt hashing — no one at ace45 can view your password directly.
- Regular third-party security audits and penetration testing
- Two-factor authentication (2FA) support
- Automatic Alerts for Suspicious Login Activity
- 24/7 physical security at data centers
- Regular data backups and disaster recovery planning
8. Your Rights
Under ace45's Privacy Policy, you have the following rights:
9. Children's Privacy
Ace45 strictly does not serve anyone under the age of 18. ace45 does not knowingly collect or store data from minors. If ace45 becomes aware that a minor's data has been collected, it will be deleted immediately and the account will be closed.
If parents suspect their child is using ace45, please contact the ace45 Support team immediately.
10. Third-Party Links & Services
The ace45 platform may include content from third-party game providers. ace45 is not responsible for the privacy practices of these third parties. ace45 recommends reading the privacy policy of any third-party service before using it.
11. International Data Transfers
As an international platform, ace45 may store your data on servers located outside your country. ace45 ensures that all such transfers comply with international data protection standards. Regardless of where your data is stored, the same ace45 privacy protections apply.
12. Changes to the Privacy Policy
Ace45 reserves the right to update this Privacy Policy at any time. For significant changes, ace45 will notify you via your registered email. Check the "Last Updated" date at the top of the page to stay informed. Continued use of ace45's services constitutes acceptance of the updated policy.
13. Contact & Complaints
For any privacy-related questions, requests, or complaints, please contact the ace45 data protection team. ace45 Customer Support is available 24/7 via live chat. ace45 typically responds to privacy-related requests within 48 hours.